About
Us
Ten TeaSM Company. is dedicated to the
fine art of enjoying tea and the distribution of the finest teas
available worldwide. On our website you will find quality TenRen and Ten Fu
products as well as other fine tea products from other companies. Our goal to
our valued customers is to be a perfect "10" in service and tea. We
have been providing fine tea products online since 2000 and look forward to
continuing to do so in future.
Contact
Information
We welcome questions and comments regarding our
products as well as our web site. Here are various ways to reach us:
| Postal |
Ten Tea Company
419 Eccles Ave
South San Francisco, CA 94080
Note: Internet order processing, not a retail location. |
| Tel |
(650) 583-1044
|
Toll Free |
|
| Fax |
(650) 588-0307 |
| E-mail |
customer-service@tentea.com
|
Payment Information
Payment can be in the form of a credit card, check, or money order. For credit cards, we accept MasterCard, Visa, Discover, and American Express. For those who placed an order and payment is by check or money order, you will receive an email to send payment to:
TenTea.Com
419 Eccles Ave.
South San Francisco, CA 94080-6232
Please include your order number in the memo line of your check or money order. When we receive your check or money order, we will have your order processed and shipped.
Shipping
Charges
The following is a chart for shipping charges up to 6 pounds. For shipping charges up to 30 pounds click here. To know in advance the cost for shipping orders heavier than 30 pounds, please contact us at (650) 583-1044.
| WEIGHT OF ORDER |
Priority Mail |
Ground (Continental
US) |
2nd Day Air
(Continental US) |
Fastest
|
| 0.00 to 0.49 lb. |
$5.95 |
$7.95 |
$16.00 |
$24.00 |
| 0.50 to 0.99 lb. |
$7.95 |
$8.60 |
$16.00 |
$24.00 |
| 1.00 to 1.99 lb. |
$9.50 |
$10.10 |
$18.00 |
$29.00 |
| 2.00 to 2.99 lb. |
$11.40 |
$11.40 |
$21.00 |
$33.00 |
| 3.00 to 3.99 lb. |
$13.30 |
$13.30 |
$23.00 |
$36.00 |
| 4.00 to 4.99 lb. |
$14.45 |
$12.10 |
$26.00 |
$41.00 |
| 5.00 to 5.99 lb. |
$15.60 |
$12.40 |
$28.00 |
$45.00 |
Domestic shipping charges are calculated based on the weight of the items, not the value of the order. The default shipping option is "Most Economical" which automatically calculates the most affordable shipping cost by comparing Priority Mail from the Postal Service versus Ground rates from Fedex, UPS, and DHL. Customers may specify Priority Mail (takes 3-8 days) or Ground Shipping (takes 1-5 business days depending on location). For business accounts, we can bill to your shipping account number and waive the shipping charge.
Our international shipping charges are also based on the weight for the order. Any customs, taxes, or duties are the responsibility of the international customer. More information for orders shipped outside of the United States is available below.
Shipping
Times
Our goal is to have our customers' orders processed and shipped by the second business day, but most orders ship out by the next business day.
For delivery by a certain date, we recommend the Fastest, 2nd Day Air, or Ground shipping. For more assistance, please call customer service at 650-583-1044. Priority Mail which takes 3 to 8 days does not have firm delivery times.
For Ground shipping: Since we ship from California, Ground shipments take 1 to 5 business days within the Continental U.S. Click here for transit times for DHL,FedEx,UPS Ground. For post office boxes, Hawaii, Alaska, Puerto Rico, US Territories, FPO and APO, only Priority Mail has affordable delivery.
For 2nd Day Air service option, we use FedEx Express for the continental U.S. and delivery is guaranteed for most locations. This service is not available for other areas outside of the continental U.S.
For the "Fastest" option, we use FedEx Standard Overnight service for the continental U.S. and USPS Express for all other areas. FedEx Overnight service is guaranteed for next day service for most locations. USPS Express is the most affordable and fastest service for Alaska, Hawaii, Puerto Rico, and Post Office boxes. This service is not available for US Territories, FPO, and APO.
Shipping
Methods
Customers in the 48 contiguous states may choose from any of the shipping methods available.
Alaska, Hawaii, and Puerto Rico: For faster shipping, orders placed with the “Fastest” option will be sent by Express Mail which takes approximately 2-3 business days. Orders placed with any other option will be sent via USPS Priority.
Post Office Boxes: For faster shipping, orders placed with the “Fastest” option will be sent by Express Mail which takes approximately 2-3 business days. Orders placed with any other option will be sent via USPS Priority.
FPO, APO, and other U.S. Territories: Priority mail is the only shipping option.
International Shipping
For most international customers, Global Express shipping charges will automatically be calculated for the following countries: Andorra, Argentina, Aruba, Australia, Austria, Bahamas, Belgium, Bermuda, Brazil, Brunei, Canada, Cayman Island, Chile, Costa Rica, Cyprus, Czech Republic, Denmark, Ecuador, Faroe Islands, Finland, France, Germany, Greece, Greenland, Guadalupe, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Jamaica, Japan, Kuwait, Liechtenstein, Lithuania, Luxemburg, Macau, Malta, Mexico, Monaco, Netherlands, New Caledonia, New Zealand, Norway, Panama, Philippines, Poland, Portugal, San Marino, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, Vatican City, Venezuela, and Yemen. USPS Global Express takes approximately 3-5 business days if there are no customs delays.
For some international customers, if the shipping charge does not appear upon checkout, then your shipping charge will be manually calculated. Upon receiving the order, we will calculate exact shipping charges, email the customer, and await for confirmation.
For customers in Canada, orders shipped with the "Most Economical" option will be sent First Class Mail which takes approximately 4-7 days if there are no customs delays. This shipping method is more affordable but does not have tracking information whereas the Global Express packages do.
Gift Information
A packing slip without any pricing information is automatically included instead of an invoice when the "bill to" person is different from the "ship to" person or if there is a gift message.
Guarantee
We want our customers to be completely satisfied
with their purchases. All products ordered from Ten TeaSM may be returned
for a full refund or credit towards any other merchandise, less shipping and any used portion, within 30 days of customer receipt.
